Frequently Asked Questions
About the Credit
Counsellors
What are the qualifications of your counsellors? Are they accredited or certified?
Consolidated Credit Counseling Services takes pride in hiring the best and brightest
in the industry. All counsellors are required to complete an in-depth educational
program during their tenure at Consolidated. These requirements include completing;
the Insolvency Counsellor's Qualification Course, the Accredited Financial Counsellor
Canada Course, and a minimum of 18 months of full time counselling.
And just as important, Consolidated’s counsellors
are experienced, knowledgeable and sympathetic to your individual needs. They understand
that being in debt is a stressful and confusing experience. They also understand
that what you really want -- as a person, a human being -- is to be allowed to live
your life again, without the hassling phone calls and sleepless nights. Our counsellors
are here to help you get your financial life back in order.
How can my credit counsellor help me?
A credit counsellor at any credit Counselling service should be friendly, sympathetic
and knowledgeable. At Consolidated Credit Counseling Services of Canada, our counsellors
are trained to focus all of their experience on your financial situation, and to
find a customized solution that fits your needs.
Your credit counsellors will help you by:
• Discovering your economic profile and the main cause of your personal financial
problems (after you answer a series of questions).
• Guiding you through a financial assessment and helping you complete a monthly
spending plan and budget.
• Providing you with educational programs, professional counselling, website tools
and money management instruction.
• Ensuring that our proposals to your creditors are accepted and that you are receiving
the benefits that were promised to you.
• Supplying all the information on how your debts are being reduced, and how the
repayment plan will be reflected on your credit record.
Also, don’t be afraid to ask your counsellor questions. It is in your best interest
to be as educated as possible regarding your own debt management program. Give one
of Consolidated’s counsellors a call – they are here to help you.
