Credit Cards
Identity Theft
What to Do if It Happens to You
If you have been a victim of identity theft, you’ll want to take these steps immediately:
- File a police report. You’ll need this to report the theft. Keep
the original and make copies for others who need it.
- Notify the credit bureaus. Report the fraud immediately to the
three major credit reporting agencies – Equifax, Experian and TransUnion. One company
should notify the other but be sure to ask. Ask that a “fraud alert” be placed on
your file.
- Contact your bank or credit card company if you have had your credit card
or cheques stolen or wrongfully obtained.
- Contact PhoneBusters National Call Centre by phone or email. Go to www.phonebusters.com or call 1-888-495-8501.
This is a government organization designed to track, investigate and help victims
of fraud.
- Investigate new accounts. Review your credit report, preferably
from both major bureaus, and contact all unknown creditors listed under New Accounts
or Inquiries. Explain that you are an ID Theft victim and ask them how you can file
a report. They’ll likely want proof of your identity, and a copy of the police report.
- Check your address. Check with Canada Post to see if a change of
address has been filed. Also notify them if you suspect the imposter has used the
Canadian Mail in their crime (for example, if they have mailed change of address
notices or credit applications).
- Check your cheques. One unsuspecting consumer bought magazines
from a young door-to-door salesman. Within hours, a fraud ring had made up fake
cheques and was going on a spending spree with his account. If you suspect that
your cheques are being used fraudulently contact the major credit verification bureaus
to file a fraud alert.
- Check your passport. Alert Passport Canada to make sure no one
orders a passport with your information (either a replacement or a new one). You
can visit their website at http://www.ppt.gc.ca/
or contact by phone at 1-800-567-6868.
What if you know the thief?
Many times consumers know the thief that stole their information. It may be a coworker, friend or even a relative or loved one. This can create additional problems since the victim is afraid of getting the thief in trouble with the law. Identity theft is a serious crime, however, and if you do not handle the situation appropriately you may be stuck with the after-effects for years to come. For helpful guidelines describing what to do when you know the criminal, visit the http://www.PhoneBusters.com website.
Additional Resources
Several websites provide additional helpful information for both preventing and
dealing with identity theft:
PhoneBusters:
www.phonebusters.com
Financial Consumer Agency of Canada:
http://www.fcac-acfc.gc.ca/eng/consumers
Public Safety Canada:
http://www.publicsafety.gc.ca/prg/le/bs/consumers-en.asp
Equifax Canada:
www.equifax.ca
Trans Union Canada:
www.tuc.ca
