Are Canadians wasting money on Internet bills they don’t understand?

The Internet is in almost every home in Canada, but people still don’t completely understand their Internet plans.

According to a study by Internet provider TekSavvy, more than half of the 1,500 Canadians surveyed said they did not understand how much they were getting for their money.

Thirty-two per cent reported they were unsure of how much bandwidth they needed and 11 percent had little knowledge of what “bandwidth” even is. (It dictates how fast you can surf the Internet.)

With the number of people unsure of Internet usage, many are changing providers as a result. The survey found 60 percent change companies because of the price, and another 30 percent cite poor customer service.

“Internet at home is no longer a luxury, it’s a necessity for work as well as entertainment,” says Jeffrey Schwartz, executive director of Consolidated Credit Counseling Services of Canada. “Therefore, it’s important to understand this bill just as you do your cell phone bill or electric bill.”

If you’re trying to balance your budget to include an Internet plan, Consolidated Credit has budgeting tools that can help. If you want a free debt analysis, call a trained counsellor at .

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Shivani Karwal
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